Privacy Policy
How we collect, use, and protect your personal information
Last Updated
October 20, 2025
Introduction
Elevate Aviation Academy ("Elevate Aviation Academy," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for programs, or engage with our services.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.
Data Protection
Your information is encrypted and secure
Secure Storage
Industry-standard security measures
Transparency
Clear information about data usage
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- • Register for an account or apply for admission
- • Enroll in training programs or courses
- • Contact us through our website or communication channels
- • Subscribe to our newsletters or promotional materials
- • Participate in surveys, events, or competitions
- • Submit feedback, testimonials, or reviews
The personal information we collect may include:
- • Identity Data: Full name, date of birth, gender, nationality, passport/ID number, photographs
- • Contact Data: Email address, phone number, mailing address, emergency contact information
- • Educational Data: Academic qualifications, certificates, transcripts, training records, examination results
- • Professional Data: Employment history, aviation licenses, flight hours, medical certificates
- • Financial Data: Payment information, billing address, transaction history
- • Technical Data: IP address, browser type, device information, login data
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and how you interact with our site:
- • Device information (type, operating system, browser)
- • IP address and location data
- • Pages viewed and time spent on pages
- • Referring website or source
- • Clickstream data and navigation patterns
- • Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Educational and Training Services
- • Processing applications and admissions
- • Providing training programs and educational services
- • Maintaining academic and training records
- • Assessing performance and issuing certifications
- • Managing student accounts and enrollment
- • Communicating about courses, schedules, and program updates
2.2 Administrative and Operational Purposes
- • Processing payments and managing financial transactions
- • Responding to inquiries and providing customer support
- • Sending administrative notifications and important updates
- • Complying with regulatory requirements and legal obligations
- • Maintaining safety and security of our facilities
- • Preventing fraud and unauthorized access
2.3 Marketing and Communications
- • Sending newsletters and promotional materials (with consent)
- • Informing you about new programs and services
- • Conducting surveys and gathering feedback
- • Personalizing your experience on our website
- • Marketing our services to prospective students
2.4 Analytics and Improvement
- • Analyzing website usage and improving user experience
- • Conducting research and statistical analysis
- • Improving our training programs and services
- • Developing new courses and offerings
- • Monitoring and enhancing website performance
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
3.1 Contractual Necessity
Processing is necessary to fulfill our contractual obligations when you enroll in our programs, including providing training services, issuing certifications, and managing your student account.
3.2 Legal Obligations
We process data to comply with legal requirements, including aviation regulations from GACA (General Authority of Civil Aviation), ICAO standards, tax laws, and other regulatory obligations.
3.3 Legitimate Interests
We process data for our legitimate business interests, such as improving our services, ensuring security, preventing fraud, and conducting marketing activities, provided these interests do not override your rights.
3.4 Consent
For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
4.1 Regulatory Authorities
We share information with aviation regulatory bodies such as GACA, ICAO, and other certification authorities to comply with licensing requirements, maintain training records, and ensure regulatory compliance.
4.2 Service Providers
We engage third-party service providers who perform services on our behalf:
- • Payment processors and financial institutions
- • IT service providers and cloud storage companies
- • Email service providers and communication platforms
- • Website hosting and maintenance services
- • Background check and verification services
- • Marketing and analytics providers
4.3 Educational and Aviation Partners
We may share information with partner airlines, educational institutions, and aviation organizations for job placement, continuing education, or collaborative training programs.
4.4 Legal Requirements
We may disclose information when required by law, court order, legal process, or to protect our rights, safety, or property, or that of others.
Important Note
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party service providers are contractually bound to protect your data and use it only for specified purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Measures
- • Encryption of data in transit and at rest
- • Secure socket layer (SSL) technology
- • Regular security audits and assessments
- • Firewall protection and intrusion detection
- • Secure backup systems
Organizational Measures
- • Access controls and authentication
- • Staff training on data protection
- • Confidentiality agreements
- • Regular policy reviews and updates
- • Incident response procedures
Security Limitation
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- • Active Students: Throughout enrollment and up to 7 years after graduation or course completion
- • Academic Records: Permanently for certification and regulatory compliance
- • Financial Records: 10 years from the date of the last transaction
- • Marketing Data: Until consent is withdrawn or up to 3 years of inactivity
- • Website Analytics: Up to 26 months from collection
- • Communication Records: 2-5 years depending on the type of communication
After the retention period expires, we will securely delete or anonymize your personal information unless we are required to retain it for legal, regulatory, or legitimate business purposes.
7. Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to request access to your personal information and receive a copy of the data we hold about you.
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal information we hold about you.
7.3 Right to Erasure
You may request deletion of your personal information, subject to legal and regulatory retention requirements.
7.4 Right to Restrict Processing
You can request that we limit the processing of your personal information in certain circumstances.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and transmit it to another organization.
7.6 Right to Object
You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
7.7 Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within 30 days.
We may need to verify your identity before processing your request to ensure the security of your personal information.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.
8.1 Types of Cookies We Use
Essential Cookies
Required for the website to function properly. These cannot be disabled as they are necessary for basic site operations, security, and access control.
Performance Cookies
Collect anonymous information about how visitors use our website, helping us improve functionality and user experience.
Functionality Cookies
Remember your preferences and settings, such as language selection and region, to provide a personalized experience.
Marketing Cookies
Track your online activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These require your consent.
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- • View and delete existing cookies
- • Block third-party cookies
- • Block cookies from specific websites
- • Block all cookies
- • Delete cookies when you close your browser
Please note that disabling cookies may affect the functionality of our website and your user experience.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than Saudi Arabia, including countries that may have different data protection laws.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place:
- • Standard contractual clauses approved by relevant authorities
- • Transfers to countries with adequate data protection laws
- • Implementation of technical and organizational security measures
- • Agreements with service providers ensuring data protection
10. Children's Privacy
Our services are not intended for individuals under the age of 17. We do not knowingly collect personal information from children without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately. We will take steps to remove such information from our systems.
11. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of these external sites.
When you click on third-party links or use third-party services, you leave our website and should review the privacy policies of those third parties. This Privacy Policy applies only to information collected by Elevate Aviation Academy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this policy, we will:
- • Update the "Last Updated" date at the top of this policy
- • Notify you via email or prominent notice on our website
- • Post the updated policy on our website
- • Obtain your consent if required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
General Inquiries
Email: privacy@elevate.transcend.com.sa
Phone: +966 XX XXX XXXX
Address: King Abdulaziz Road, Al-Khalidiya District, Jeddah 23421, Kingdom of Saudi Arabia
Data Protection Officer
Email: dpo@elevate.transcend.com.sa
Office Hours: Sunday - Thursday, 8:00 AM - 4:00 PM (AST)
We aim to respond to all privacy-related inquiries within 30 days.
Your Right to Complain
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in Saudi Arabia or your country of residence. However, we encourage you to contact us first so we can address your concerns directly.